We are here for you: Helping to keep our customers, partners and staff safe
The health, safety and well-being of all our staff, customers, partners, and the communities in which we operate remains out top priority. Over the past few months we have been working hard to put in place the necessary health and safety measures, and while we have resumed our testing in Dubai and Sharjah, we are taking our time to reopen responsibly in the other Emirates.
Virtual customer service
Now enjoy our customer services from the comfort of your home. You can speak with our staff on live video and have all your queries answered.
The virtual front office services are available from Sunday to Thursday from 10:00 - 18:00. Click for live support
For our English classes, we are currently exploring the best ways to maintain a high standard of teaching and learning, while complying with the health and safety guidance. Therefore, for now, our Teaching Centres will remain closed, with classes taught online. Our new English Online courses, have been designed to help develop English language skills at home, giving learners the chance to experience real, face-to-face connections through a tailor-made online platform.
When we feel we are ready, and it is the right thing to do, we will reopen our teaching centres. Please continue to check our website and social media channels for updates. Find out more about our live online English classes:
- English Online for Kids and Teens: Please click here
- English Online for Adults: Please click here
- Online IELTS preparation: Please click here
IELTS Tests: Please click here
IELTS test centres now open
Following local health authority and government guidance, we have taken steps to resume testing in the UAE. We have resumed IELTS testing in Dubai and Sharjah.
Testing will resume in other Emirates as shown below:
- Abu Dhabi – 07 August 2020
- Ras Al Khaimah – 08 August 2020
- Al Ain – 15 August 2020
- Ajman and Fujairah – 15 August 2020
To do this safely and prevent the spread of Covid-19, health precautions are in place to protect both staff and candidates.
- Self-declaration form: All test takers must sign a declaration form at the entrance of the exams area on test day to declare that they are eligible to attend the test session
- Test takers should not attend the test if: they are under a quarantine, self-quarantine, stay-at-home or medical surveillance order, as specified by the local authorities OR if they have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms
- Test takers under 18 years have to get the declaration form signed by the guardian. The guardian will have to leave the test premises and return to collect their ward.
- Temperature screening will be in place at all test venues. Test takers with symptoms of fever will not be able to take the test and will be asked to go home.
- Social distancing measures must be adhered to – with staff and test takers always two metres apart
- All test takers will be required to bring and use their own face masks.
- New hygiene protocols in place with sanitation stations in every test centre
- Test takers will have to bring their own stationery (pen, pencil and eraser), and this must be taken away with them after the exam - except for scratch paper, notes or workings sheets.
- Test takers should limit their belongings to only essential items like a wallet / purse and mobile.
This page is dedicated to Covid-19 update for international students
Programmes in Arts, Education and Society
The British Council has postponed all our cultural activities, where these events include public gatherings as per the government directives. We have developed a number of online activities so that we can continue with our cultural programme. We are now in contact with our partners and programme beneficiaries via email, webinars and telephone. We also invite you to follow any updates via our social media.
We will continue to monitor the situation closely. Given the unprecedented nature of this pandemic, the British Council will continue to follow all directives made by the UAE Government. The situation may place us apart for now but we remain deeply committed to our vision of a more connected world of which everyone is a part.
If you would like to reach us for more information, please email email@example.com
Thank you for your continued support and understanding during these extraordinary times.
The British Council United Arab Emirates.