Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.
Cancelling your IELTS test
Following local health authority and government guidance, we have resumed testing in Dubai and Sharjah. The health and safety of test takers and test staff is our number one priority and we have taken the time to put in place all precautions to ensure our customers can test confidently at our test venues.
In line with government directives and Covid-19 regulation, testing has been suspended until at as below:
- Abu Dhabi – 07 August 2020
- Ras Al Khaimah – 08 August 2020
- Al Ain – 15 August 2020
- Ajman and Fujairah – 15 August 2020
We have opened booking for future test dates. We will restart testing as soon as the local regulations allow.
The British Council in United Arab Emirates offers IELTS Academic, General Training and UK visas and immigration (UKVI) tests.
You can book your IELTS test with us online and, where applicable, at one of our offices. When you book with us, you can be certain that you will be taking your test at an official IELTS test centre.
If you cancel your IELTS test up to five weeks before the test date, you will receive a refund minus an administration fee of 25% of the test fee.
Please note that refunds can take four to six weeks to process.
To cancel your test date, please download and complete our Request for Refund or Test Date Transfer Form and send it by email. (Please note that you need to sign the form.) You can find the documents below in the download section.
If an original medical certificate confirming illness on the date of the test is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form, the fee is refundable, minus an administration fee of 25% of the test fee.
Only original medical certificates in local language or English are accepted. If we have not received both required documents at any of our offices in Abu Dhabi, Dubai or Sharjah by the fifth working day after the test, you will be marked as absent and forfeit all claims.
Copies sent by fax are not accepted. We recommend sending the medical certificate by email along with the Request for Refund or Test Date Transfer Form. Please note that we do not accept sick notes issued by family members.
Requesting a test day transfer
Candidates may transfer test dates if they notify the test centre more than five weeks before the elected test date. The centre may charge an administrative fee to transfer test dates (no more than 25% of the test fee). If the candidate’s application is approved, the candidate must select a test date within the next three-month period and this will be approved by the Administrator depending on availability for the selected test date. If a candidate wishes to transfer to a test date more than three months away, they should apply for a refund and then re-apply for the test.
In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form.
If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.